HOW CAN WE HELP YOU?
Below are our most common frequently asked questions.
Emulator FAQs
- Head to the Casio Education home page: casioeducation.com.au
- On the top right-hand corner of your screen (above our site’s search bar), click on ‘Log In‘
- If you have logged in previously and remember your password, please add it in.
- If you not logged in previously, or you cannot recall your password, please click on Lost your password? and follow the prompts to reset your password.
- Once you have successfully logged in, please click on ‘My Account‘ (Located in the top right-hand corner of your screen)
- The next page will show a series of tabs. Please click on the Emulators tab
- From this tab you can download the latest emulator software for the model you wish to use and for the platform you are using (Windows or Mac). To retrieve an emulator licence code to activate the software, please click on the ‘Get License Code‘ button.
- An emulator licence code will appear on screen. This needs to be typed into your emulator software to activate the software. Please note, this code is case and number sensitive. Take care to type each character as it appears.
Each licence code is valid for 12 months from the date of activation. Towards the end of the activation period, the emulator should provide you with a warning that your code is about to expire.
This should prompt you to log in and retrieve a new emulator licence code using the above process.
You can also check the expiry date of your licence code at any time by heading to My Account, clicking on the Emulators tab and locating the emulator for the model you are using. Against that model you should see a green box containing your emulator licence code along with its expiry date.
The emulator software provides you with a warning when the activation period of your emulator code is approaching expiration.
When you see this message, you should note the number of days you have left on the code and follow the process outlined above to log in and retrieve a new emulator licence code.
The emulator licence codes provided under the Prime Schools Plus program are individual licence codes.
They are unique codes provided to individuals for their use only and on one device only. They cannot be shared.
Sharing codes will cause them to lock. If you see the error message “You have reached the limit of allowable software activations”, or you are experiencing issues with the licence code you have retrieved, please email edusupport@shriro.com.au for assistance.
Once you have retrieved an emulator licence code, you can log in at any time to view your current code.
Simply log in to casioeducation.com.au, head to My Account and click on the Emulators tab.
Against the model you are using, you should see a green box containing your emulator licence code along with its expiry date.
There could be a number of reasons why you are not able to see this button.
Please email our support team edusupport@shriro.com.au for assistance.
The complimentary emulator licences codes provided under the CASIO Australia Prime Schools Plus program are individual licences.
If you require a network licence for the fx-CP400 or the fx-CG50AU, these can be purchased from CASIO International. Please see http://edu.casio.com/softwarelicense/index.php for information and details on how to purchase.
If you are unable to reset your password using the prompts upon logging in, please email our support team edusupport@shriro.com.au for assistance.
Download the PDF for a set of instructions on how to install the latest CG Manager software for Mac or Windows.
Follow these simple steps to activate your web-based fx-8200 AU emulator license code:
Step 1: Retrieve your license code
- Log in to the Casio Education website
- You can find your fx-8200 AU emulator license code under the ’emulator’ tab in the ‘My Account’ section of the Casio Education website
Step 2: Create your account on ClassPad.net and log in
- Go to the ClassPad.net webpage: https://classpad.net/intl/ to create your account
- If you already have an existing account, please us that to log in
- We suggest using the same login credentials that you used for your Prime Schools Plus account
Step 3: Activate your license
- Click “If you have a license code, click here”
- Input your 9-digit license code, and click “next”
- Today’s date will be displayed on the following screen. This shows the date you are activating your license code. Please leave this date, and click “next”
- A screen stating, “Are you sure you want to enable the following license?” will appear. Confirm that the license information is accurate and click “Enable”
- Your activated license will now be displayed under the ‘Your license’ menu
Step 4: Start using your fx-8200 AU on ClassPad
- Select ‘Tools” from the left hand side menu, and click on “ClassPad Math”
- Click the ClassPad Math screen (paper) to display the Sticky Note (feature) menu, and click on the ClassWiz Emulator icon
- The fx-8200 AU emulator will now appear, and you’re ready to start using your web-based emulator!
If your expiry dates for your fx-8200 AU emulator code license code do not match on casioeducation.com.au and ClassPad.net do not match, this means the day you retrieved your license code is not the day you activated your license code.
If this is the case, the expiry date displayed on ClassPad.net is correct as this is the date you activated your license code.
- Please make sure your faculty’s Prime Schools Plus account is up-to-date
- Login to your Prime Schools Plus account
- Navigate to your ‘My Account’ page and click on the ‘Emulator’ tab
- If your fx-8200 AU emulator license code has expired, you will be prompted to retrieve your new license code the day after the end of your previous license code. For example, you code had expired on the 21st January, you will be able to retrieve your new license code from the 22nd January
You will be to see how many days remaining you have on your fx-8200 AU emulator license by looking in your ClassPad.net account.
In the left-hand side menu, click on ‘Your License’ – this will bring up how many days you have remaining on the license code.
Your license code will last for 1 year from the date of activation.
It’s normal for your emulator license code and your Prime Schools Plus renewal date to be different. Both work off a 1 year calendar, and sometimes you will find the expiry date of your emulator does not match up with your renewal date of your faculty’s Prime Schools Plus.
The latest versions of Chrome, Safari, and Edge are preferred to run the fx-8200 AU emulator software.
*Compatibility is guaranteed if a later version than the suggested version is used
*Browser settings (assumed that the following browser settings are applied when using this service’s front-end service)
JavaScript enabled
Cookies enabled
TLS 1.2 communication enabled
fx-100AU Plus 2nd Edition
CASIO supply the Australian market with two scientific calculators, the fx-82AU and the fx-100AU. What is the difference? In the simplest terms, the 100AU has more functions than the 82AU but uses a more traditional entry mode.
These differences can be explained in more detail under three main points:
1. The 82AU provides the option to use latest in input method (natural display or MATH, for example fractions can be entered as fractions). You can, however, also use LINE input on the 82AU where the use of brackets becomes important. The 100AU only offers LINE input.
2. The 82AU’s functionality is largely a subset of the functionality offered by the 100AU. The 100AU offers more functionality, mainly involving higher order functions. For example binary computation, complex number computation (polar and cartesian) and a host more.
3. The 82AU provides list-based Statistics input, whereas the 100AU does not.
To convert between rectangular and polar coordinates, first you enter the form you want for the output, then enter the two parameters of the input form (x & y or r & theta) . The outputs are stored in memory E and memory F, and can be recalled as required.
For example, to convert (2,5) to polar coordinates
Press e2,5)p
The outputs values are stored as follows ‘r’ is stored in memory E and theta is stored in memory F.
E can be recalled by pressing Qkp and F can be recalled by pressing Qlp.
To convert r=3 and theta=60 degrees to rectangular coordinates
Press qe3,60)p
The outputs values are stored as follows ‘x’ is stored in memory E and ‘y’ is stored in memory F.
E can be recalled by pressing Qkp and F can be recalled by pressing Qlp.
fx-8200 AU
Follow these simple steps to activate your web-based fx-8200 AU emulator license code:
Step 1: Retrieve your license code
- Log in to the Casio Education website
- You can find your fx-8200 AU emulator license code under the ’emulator’ tab in the ‘My Account’ section of the Casio Education website
Step 2: Create your account on ClassPad.net and log in
- Go to the ClassPad.net webpage: https://classpad.net/intl/ to create your account
- If you already have an existing account, please us that to log in
- We suggest using the same login credentials that you used for your Prime Schools Plus account
Step 3: Activate your license
- Click “If you have a license code, click here”
- Input your 9-digit license code, and click “next”
- Today’s date will be displayed on the following screen. This shows the date you are activating your license code. Please leave this date, and click “next”
- A screen stating, “Are you sure you want to enable the following license?” will appear. Confirm that the license information is accurate and click “Enable”
- Your activated license will now be displayed under the ‘Your license’ menu
Step 4: Start using your fx-8200 AU on ClassPad
- Select ‘Tools” from the left hand side menu, and click on “ClassPad Math”
- Click the ClassPad Math screen (paper) to display the Sticky Note (feature) menu, and click on the ClassWiz Emulator icon
- The fx-8200 AU emulator will now appear, and you’re ready to start using your web-based emulator!
If your expiry dates for your fx-8200 AU emulator code license code do not match on casioeducation.com.au and ClassPad.net do not match, this means the day you retrieved your license code is not the day you activated your license code.
If this is the case, the expiry date displayed on ClassPad.net is correct as this is the date you activated your license code.
- Please make sure your faculty’s Prime Schools Plus account is up-to-date
- Login to your Prime Schools Plus account
- Navigate to your ‘My Account’ page and click on the ‘Emulator’ tab
- If your fx-8200 AU emulator license code has expired, you will be prompted to retrieve your new license code the day after the end of your previous license code. For example, you code had expired on the 21st January, you will be able to retrieve your new license code from the 22nd January
You will be to see how many days remaining you have on your fx-8200 AU emulator license by looking in your ClassPad.net account.
In the left-hand side menu, click on ‘Your License’ – this will bring up how many days you have remaining on the license code.
Your license code will last for 1 year from the date of activation.
The latest versions of Chrome, Safari, and Edge are preferred to run the fx-8200 AU emulator software.
*Compatibility is guaranteed if a later version than the suggested version is used
*Browser settings (assumed that the following browser settings are applied when using this service’s front-end service)
JavaScript enabled
Cookies enabled
TLS 1.2 communication enabled
fx-82AU Plus II 2nd Edition
When using a 9860G AU PLUS (or 9860G AU with OS 1.05 or later) to work with matrices, the commands Ref (row echelon form) and Rref (reduced row echelon form) can be useful. These are found from within q by pressing i then MAT (w) then u to see more commands then either Ref (r) or Rref (y).
Below is a video showing you how to calculate the least squares line of best fit and the associated correlation coefficient using the CASIO fx-82AU PLUS II.
The associate worksheet can be downloaded also. https://youtu.be/-CYnyWbaQ0I
The default setting of a CASIO fx-82 is for ‘natural’ mathematical input and output. This means that you can input your calculations in the same way that you would write them, and that the output is provided in a similar way.
The setting for mathematical output means that answers are given in fractional form, even when we might expect them not to be.
When using the current fx-82AU PLUS, the calculator can be set to LineO, meaning that fractional outputs only occur when fractional inputs are given.
To change to LineO, press w and make sure you are in COMP mode by pressing 1.
Now press q and then w to enter the SET UP.
Choose MthIO by pressing 1. You should now have a choice between MathsO and LineO. Press 2 for LineO.
The screen shots below illustrate the output when the fx-82 is set to LineO
Note: Older models of fx-82AU PLUS do not have the option of LineO
On an fx-100AU a previous command line can be recalled, edited and recalculated. To do this, press the ! or $ arrows (not the E arrow). These same arrows allow you to move the cursor within the line so that you can edit the command and then re-calcuate it.
CASIO supply the Australian market with two scientific calculators, the fx-82AU and the fx-100AU. What is the difference? In the simplest terms, the 100AU has more functions than the 82AU but uses a more traditional entry mode.
These differences can be explained in more detail under three main points:
1. The 82AU provides the option to use latest in input method (natural display or MATH, for example fractions can be entered as fractions). You can, however, also use LINE input on the 82AU where the use of brackets becomes important. The 100AU only offers LINE input.
2. The 82AU’s functionality is largely a subset of the functionality offered by the 100AU. The 100AU offers more functionality, mainly involving higher order functions. For example binary computation, complex number computation (polar and cartesian) and a host more.
3. The 82AU provides list-based Statistics input, whereas the 100AU does not.
fx-CP400 ClassPad II
Download the PDF for a set of instructions on how to install the latest Classpad Manager software for Mac or Windows.
Download the document below that outlines how to deal with data transfer on the CP 400. File, Add-ins, eActivities and so on.
Information accurate for OS 3.06.1000.
If information is known about a function and/or its derivative, and the function contains unknown co-efficients, then that information can be used to determine the value of the unknown co-efficients.
In the example below, it is known that the quadratic function defined as f(x) has a turning point at (3,9). If we define g(x) as the derivative of f(x) then we have two equations, f(3)=9 and g(3)=0, and two unknowns, a and b. If we tap ~ then these equations can be entered, and the unknowns can be solved for, as shown.
NOTE: OVER-SPECIFIED SYSTEMS OF EQUATIONS.
If the number of equations exceeds the number of unknowns then the system of equations can still be solved, assuming that the equations are consistent.
Classpad II Series
This PDF file contains instructions on how to update the Operating System of the Classpad II Series calculator:
Classpad 330 and 330 PLUS Series
This PDF file contains instructions on how to update the Operating System of the Classpad 330 and 330 PLUS Series calculator:
A range of algebraic and graphical results relating to complex numbers can be obtained using a ClassPad. This is done by firstly ensuring that the ClassPad’s setting are correct, and then entering the relevant information. The settings required are shown below:
When looking to obtain graphal results in the complex plane using a ClassPad, firstly define z as a complex number x+yi.
With that done, constraints on z can be entered, and then the ClassPad’s output can be expressed in the form “y=…” so that its graphical meaning is apparent. If this output is then dragged into a graph window, then a graph can be obtained.
Two examples of this process are shown below:
Some work undertaken with a ClassPad leads users to define x as a specific ‘thing’, maybe a matrix or a real or complex number. This definition is retained by the ClassPad until we “clear all variables”. This means that if we attempt to work with x as a variable, when it has been defined previously, unexpected errors and outputs are likely to occur.
To “clear all variables”, when in Main, tap Edit and Clear All Variables.
To check if there is an issue with x (or any other variable you wish to use), input x (in Main). The output should be x if it is to be used as a variable.
Network v Individual License FAQs
At this time, Casio Education Australia only offers complementary stand alone, i.e. individual emulator licences codes provided under the Prime Schools Plus program.
If you require a network licence for the fx-CP400 or the fx-CG50AU, these can be purchased from CASIO International.
Please see http://edu.casio.com/softwarelicense/index.php for information and details on how to purchase.
Older Model FAQs
In the Spreadsheet of a CASIO 9860, cells can contain either a numerical value, text or a formula. Each of these are entered in slightly different ways.
Numerical values can be entered directly from the keypad.
To enter text, start by putting the 9860 into ‘alpha lock’ mode. This is done by pressing SHIFT then ALPHA. The red text letters can then be entered.
All text entries need to start with the quotation marks (“). This symbol can be entered via EXP.
Text can now be typed, using the red letters above the keys as required. Note that SPACE is above the decimal.
Press EXE to complete your entry.
At times when using the Solver of the 9860, a solution to the equation that differs from the one expected is obtained. This arises when the equation being solved has more than one solution, and the user is interested in one solution in particular.
Upon pressing SOLV, a solution other than 60 degrees is obtained
This value of x does in fact solve the equation, but the user was probably looking for the answer between 0 and 90 degrees.
To resolve this, the user can specify the range of x-values within which the Solver will search for a solution. This is done using the Lower and Upper bounds.
Note: There is no way for the Solver to obtain more than one solution at a time. If multiple solutions need to be ‘seen’ simultaneously, other functionality is required, like the use of y
Problem: When graphing using my 9860, a “Syntax Error” appears as soon as the graph is drawn.
Likely Solution: There is a syntax error with a function that may not immediately visible in GRAPH mode’s display.
The 9860’s GRAPH mode displays four to five functions, but contains up to twenty functions. You can arrow down to see all twenty. These functions are graphed in order, meaning that if a later function contains a Syntax Error, the error message will block the graphs previously drawn. To resolve this, arrow down and delete or edit the offending function.
Some of the reset options on the 9860-series of graphics calculators will result in the deletion of all Add-Ins. This includes the GEOMETRY mode, which is a pre-installed Add-In on the CASIO fx-9860G AU PLUS (and can also be installed on the fx-9860G AU).
To avoid this result, do not use RESET:Add-In, RESET:Add-In&Storage or RESET:Initialise All.
To clear all memory content except the Add-Ins, use RESET:Main&Storage.
If the Geometry Add-In has already been deleted, refer to the pdf provided for instructions on downloading the GEOMETRY Add-In file and installing it on a handheld 9860.
When functions of the form Y1=… are entered, the f key must be used for the variable X.
The ‘on-screen X’ above F5 should not to be used to enter this type of function. Its use will result in an Argument Error.
Note: the two X’s are slightly different in appearance.
ClassPad is set to ‘Decimal’ and ‘Degrees’. To restrict solutions supplied to a certain domain use the | symbol and follow it with an inequality as shown in the image.
Note that the ‘restriction’ command can be placed in two different places.
If you own the ClassPad Manager for Windows OS 3.0 or later (32-bit) and require the 64-bit version, you can download it from Casio’s international site: https://edu.casio.com (free of cost) and install it on a PC running Windows 64-bit.
You must have a user account for this site (also free of cost) and be logged in. Navigate too, or visit https://edu.casio.com/download_service/download/class.php.
Tick the box as shown below and then click Next (bottom right)
You will be taken to the page (seen below). Click the link to download the software.
This will start the download of the installer file. When the installer file is fully downloaded to your PC double click the installer file and follow the instructions. You will be asked to enter an ‘install key’.
The install key you will require (if you have downloaded the software from the site above) is the install key from inside your original ClassPad Manager OS 3.0 or later 32-bit CD.
If you have any issues with this process, please contact us.
The operating system of the CASIO fx-9860G AU can be up-dated. If updated to OS version 2.0 or later then it will have much of the functionality of the 9860G AU PLUS. However, it will not have the natural input in Graph and Equation modes which is a feature of the PLUS model. It will also still differ from a PLUS model in terms of memory size and screen illumination.
To update the operating system visit the CASIO Worldwide Education Website at https://edu.casio.com/dl/ and follow the links.
Note: the update software is different for the 9860G AU and the 9860G AU PLUS models. Ensure that you use the correct update software for your model.
There can be a number of reasons for this to occur. One is that a setting differs between the ClassPads. Another possibility is that ClassPads have different versions of operating systems.
Some important settings are visible at the bottom of the ClassPad’s screen – as shown below in MAIN mode. Changes to these settings will cause the ClassPad to give “different” answers, in particular when providing exact or decimalised values and when working with angles.
Other settings that may have a bearing on the output given by your ClassPad can be found under Basic Format. To see these settings, enter M and then tap O and select Basic Format.
If the settings of two ClassPads are identical and yet they give different outputs in the same circumstances, then there may be a difference in their Operating Systems. This can be checked by going to Y and tapping on System and then choosing Version (Software). A screen like the one below will be displayed:
If your ClassPad has an older Operation System and you would like to update it, detailed instructions can be found under the first question above. There is no cost associated with updating your ClassPad.
When asked to find a definite integral, at times the ClassPad is unable to complete the task analytically and give an exact result. The ClassPad may take a long time to calculate, and seem to be stuck, or may return an “insufficient memory” error message. At these times the ClassPad needs to be asked for a numerical (non-exact) result, rather than than an analytic (exact) result. This can be done two ways.
Integration via the Interactive > Calculation menu. First enter and select the function then choose the integral symbol from this menu. Select the Numeric option, as shown below.
The numerical result will be quickly calculated.
As you can see from the syntax above, the numerical evaluation of a definite integral includes a tolerance value, that tells the ClassPad how accurate it has to be. This can be used to make the definite integral from 2D keypad perform a numerical computation. To do this, add a tolerance to the upper bound of the definite integral (separated by a comma) as shown below:
Prime Schools Plus FAQs
Please note: Changes to the school’s Prime Schools Plus registration can only be made by the staff member who submitted the last registration or renewal. If this staff member has left your school, a new registration will need to be submitted to accommodate any staff changes.
- Head to casioeducation.com.au
- Click on ‘Log In’ (located in the top right-hand corner of your screen)
- Once you’ve successfully logged in, click on ‘My Account’ (located in the top right-hand corner of your screen)
- The next screen contains a series of tabs, please click on the ‘Prime Schools Plus’ tab. From here, you can view the list of staff currently associated with your school. To change any names in this list, simply ‘Renew’ your school’s registration and submit your changes
- To view the list of staff currently associated with the school, click on the ‘View button next to the most recent Prime Schools Plus registration
- Here you will see all the school details that were submitted on the registration, along with a list of staff members, their email address and the calculator models that they use, as specified on the registration form
- To add or remove staff members from this list, click on the ‘Renew’ button at the end of the list of staff
- To remove a staff member, locate the relevant staff record and click on Remove
- To add a staff member, scroll to the end of the staff details and select Add Teacher. A new box will appear and you will be required to add in the relevant details. To add more than one new staff member, click on Add Teacher as many times as necessary
- Remember to upload a current booklist (your submission will not be processed with it), and submit
In order for staff members to access the Prime Schools Plus resources, including accessing an emulator licence code, they need to be named on an approved Prime Schools Plus registration.
When you submit a Prime Schools plus registration or renewal, you will receive an automated email notification advising that we have received the form. You will also receive a notification once the registration/renewal has been approved.
You can check the status of your submissions at any time by clicking on My Account and selecting the Prime Schools Plus tab. If, for any reason, there are questions regarding the submission, the Casio Education Australia team will send you an email outlining the issue and requesting information.
To have visibility over your school’s Prime Schools Plus registration, the registration or renewal needs to have been submitted by you.
If you submitted a registration/renewal prior to February 2021 when we launched our current website, then you are required to submit an updated registration. Once you submit this registration/ renewal on the casioeducation.com.au website, you will be able to see the details going forward.
If you are uncertain whether you or a colleague has submitted the school’s registration/renewal, or if you have any questions, please email edusupport@shriro.com.au
It is best practice to update your school’s Prime Schools Plus registration each year. This will ensure the school’s data is up-to-date and will allow all staff members to access the Prime Schools Plus resources.
Some schools incorporate the Prime Schools Plus membership into their onboarding process for new joiners and off-boarding process for staff who have left the school. If your school has a centralised IT team that looks after hardware and software requirements, you could discuss the viability of that team taking over the Prime Schools Plus registration process. This ensures the process is centralised.
It’s normal for your emulator license code and your Prime Schools Plus renewal date to be different. Both work off a 1 year calendar, and sometimes you will find the expiry date of your emulator does not match up with your renewal date of your faculty’s Prime Schools Plus.